K-Net Operations Coordinator

The Operations Coordinator, reports to the K-Net Director. He or she ensures organizational effectiveness by managing the K-Net operational infrastructure and overseeing day-to-day operations. The K-Net Operations Coordinator is responsible to work with the K-Net team to ensure the expectations of the K-Net office are provided and maintained.


  1. Oversees day-to-day operations
    • Supervises staff and monitors daily performance
    • Oversees all office operations
    • Oversight and management of KM services
  2. Oversees Project Management
    • Acts as the K-Net Liaison for major projects
    • Acts as the project lead for minor projects
    • develop detailed project management plans
    • set and manage project expectations with external and internal stakeholders
    • create and continuously update the project documentation
    • Overall Project Management includes: taking part in the creation process, executing the project, preparing communication methods for the team, finding solutions to recurring issues, monitoring the project’s progress from start to finish.
    • Manages project budgets
  3. Provides Procurement and Inventory and Financial oversight
    • Drafts and implements contracts as needed
    • Acts as the signing authority for purchase orders and payments to vendors and stakeholders as per budgets and signing approvals
    • Prepares project quotes and invoices for installation of network and information and communications services
    • Monitors inventory processes and ensures inventory levels are maintained
    • Ensures all K-Net activities follow all K-Net financial policies and procedures
  4. Optimizes the operational systems, processes and policies in support of K-Net Operations.
    • Promotes the participation by staff in appropriate professional development, training and certification
    • Ensures human resource systems and activities are consistent with Keewaytinook Okimakanak Policy and Procedures
    • Regularly conducts staff performance reviews
    • Supports and encourages a culture of performance excellence and continuous quality improvement.
    • Contributes to short and long-term planning and strategy as required
    • Identifies and addresses workplace safety hazards or issues
  5. Other duties as required under the direction of the K-Net Director.


  • Ensures that service commitments are made on time and within budgeted amounts
  • Regularly monitors and reports on Service Desk performance
  • Coordinates and participates in staff performance reviews
  • Communicates with staff, vendors and partners in a clear, friendly and persuasive manner
  • Monitors staff compliance of Service Desk Policies and procedures
  • Demonstrates flexibility and capacity to adapt and learn in a dynamic work environment
  • Manages time effectively, is punctual and regularly attends work


  • Experience with planning, implementing and supporting First Nation information and communications technology services
  • College and university business degree and a minimum of 5 years managerial and administration experience
  • A self-starter with an entrepreneurial spirit, comfortable working in a rapidly changing environment
  • proven project management and self-management skills
  • ability to monitor and control budgets
  • Knowledge of the people, culture, history of Nishnawbe-Aski Nation and the development priorities of member First Nations. o ability to speak Cree, Oji-Cree or Ojibway is a strong asset.
  • Ability to effectively communicate with KO employees, contractors, third-party service personnel and community-based technical resources
  • Ability to travel to regional First Nations
  • Able to work as part of a team with an ability to manage multiple projects, address service requests and resolve issues in a timely manner
  • Effective decision making ability

LOCATION: Sioux Lookout


  • K-Net