According to Rogers, Rogers 3G roaming will no longer work in the KNet cellular network. KNet customers will continue to be able to call, text and access data in their home communities. TBayTel customers will not have any service in the First Nations served by K-Net mobile. Rogers will shut down its 3G roaming service. This means:
KNET customers will still be able to call, text, and use data in First Nations communities.
TBayTel customers will no longer have service in these communities.
KNET’s network does not have the upgraded equipment to support Rogers/TBayTel roaming. Upgrading all sites is part of our long-term plan, but it requires significant funding.

Yes. KNET has invested in core network upgrades to ensure services continue.

KNET will also introduce post-paid business packages for organizations.

Pre-paid voice, text, and data will keep working in First Nations.

KNet will be launching eSIMs before the Rogers 3G shutdown. An eSIM (electronic SIM) is a digital version of a SIM card that allows your phone to connect to the upgraded KNET network without needing a physical card. This means:

No waiting for a SIM card to be shipped or picked up.

Easy setup directly on your phone with a QR code.

You’ll need a Wi-Fi connection and a QR code from KNET to download your eSIM.

On iPhone:

• Go to Settings > Cellular > Add eSIM > Use QR Code and scan the code.

On Android (varies by phone):

• Go to Settings > Network & Internet (or Connections) > SIMs/Add SIM > Download eSIM/Scan QR Code.

Follow the on-screen prompts to finish setup.

Yes. KNET is updating roaming agreements so customers can use their phones in town and outside the community.

Coverage depends on each community.

• Directional antennas can also be added for areas like cabins or traditional lands.
• In most cases, a second tower is needed for stronger coverage.
• Data coverage usually works best within the community.
• Longer-range voice and text may be possible outside the community with added towers or antennas.

Yes. KNET’s new design would include:

• Backup batteries
• A generator switch
• Satellite backup at all First Nation sites

Upgrading beyond 3G is a major project:

• KNET has applied for funding over the last two years without success and the costs are significant.
• Individual First Nations may choose to fund or pursue upgrades directly for their community.
• KNET has already upgraded the main core to prepare.
• Each First Nation also needs new antennas, shelter equipment, and site work.

Switching to KNET ensures your phone works in First Nations communities.

• The only Indigenous-owned cellular provider in the North.
• New pre-paid and post-paid plans with no activation fees.
• Local support for your technicians and communities.
• Profits reinvested into services for the North.
• Easy activation with the new eSIM.

Your community also owns the tower, shelter, and equipment, meaning service benefits stay local.

We know how vital communication is for safety, health, education, and community life. Our goal is simple — to make sure no one is left disconnected.

KNet is also working towards offering post-paid packages for organizations to make things easier.

You won’t need a new phone. We are working on a solution for transferring phone numbers, but this is not resolved yet. KNET will provide guidance and support for changing or transferring your number when activating on the new network.

If you are an affected Tbaytel customer, to continue with cellular service after the Rogers 3G roaming shutdown, contact our sales department to sign up for a new Knet SIM card and service.